We want you to feel confident when shopping with us. If something isn’t right, you can return your order within 30 days of receiving it.

How to Start a Return

To begin your return:

1. Email us at info@liamlivia.com within 30 days of delivery.
   
2. Include your order number and a short explanation for the return.
   
3. We will confirm your return request and provide the correct return address and instructions.
   

Important:

Returns sent without contacting us first may not be accepted.

Return Shipping Responsibility

• If your item is damaged, faulty, or incorrect, we cover all return shipping costs and provide a prepaid return label.
  
• For all other returns (change of mind, sizing, exchange requests), the customer is responsible for return shipping and any customs fees.
  

There are no hidden fees, no restocking charges, and no deductions from your refund for eligible returns.

Condition of Returned Items

To qualify for a full refund:

• Items must be unused, unwashed, and unworn
  
• Items must be in original condition with packaging and tags, where applicable
  
• Items that arrive damaged, faulty, or incorrect are exempt from these requirements
  

Items showing signs of wear, washing, or damage not caused during transit may be rejected.

Damaged, Faulty, or Incorrect Items

If your order arrives:

• damaged
  
• defective
  
• or not the item/variant you ordered
  

Please contact us immediately at info@liamlivia.com.

You are entitled to either:

• a free replacement, or
  
• a full refund, including all shipping costs.
  
  This is in line with UK consumer protection law.

Non-Returnable Items

All items sold by Liam Livia are eligible for return, provided they meet the conditions listed above.

No product categories are excluded.

Exchanges

If you want a different size or colour:

1. Return the item following the standard return process
   
2. Place a new order for the preferred item
   

This is the fastest and most reliable way to receive your replacement.

Refund Timeline

Once your return is received and inspected:

• Inspection time: 2–4 business days
  
• Refund issued: within 3–5 business days
  
• Your bank or card issuer may require additional time to post the refund
  

If more than 15 business days have passed since your refund was approved, please contact us at: info@liamlivia.com

Customer Support

If you have questions about returns, refunds, or exchanges, we’re here to help.

Email: info@liamlivia.com

Phone: +44 20 4634 5104

Customer Service Hours:

Monday to Friday: 9:00 – 18:00

Saturday & Sunday: Closed

Business Information

Store Name: Liam Livia

Company Name: Ds Digital Commerce

Company Number: 92701272

Company Address: Zwaluwlaan 39, Ede, Gelderland, 6713 BS, Netherlands